Couch Removal and Sofa Disposal Customer FAQ’s
Get all the answers to our most frequently asked questions about Couch Disposal Plus services.
Understand our pricing, pick-up, recycling, donations, eco-friendly policies and more.
We are a national company based out of Atlanta, GA. Learn more about our company, Couch Disposal Plus.
If it is more than 24 hours, you may go into your booking confirmation and change it. If you have trouble or need to change it in less than 24 hours, please contact us at 844-311-0204.
We also offer furniture removal up to 10 total items for your convenience! Visit our pricing page for more information about what furniture we take and how much we charge.
You absolutely can leave your items outside for pickup. Please note any special pickup circumstances in the notes section while booking.
Our rates start at $85. We charge by piece which is shown after you select what we are picking up on our online booking system or pricing page.
We apologize in advance if this happen. Please contact us immediately at 844-311-0204 and we will work with you to resolve it in a timely manner.
Please notify us and we will refund you. If it is less than 24 hours, please review the terms and conditions for the fee that applies.
If we are unable to complete the pick up on your scheduled day of service, we will issue a full refund. However, this does not apply to a missed time window on your scheduled day of service. Unfortunately, service delays such as weather, traffic, stop delays and truck issues can and do happen.
We are currently only accepting major credit or debit cards at this time. We apologize for any inconvenience.
We always do our best to accommodate our customers, in most cases we are able to do so.
Yes it does, for a fee of $15 you can select furniture or disassembly when scheduling your booking online.
We believe in green living. We strive to recycle or donate as many items as we possibly can. However, Certain circumstances can and do prevent Couch Disposal Plus from recycling. Potential circumstances that would prevent recycling include but are not limited to the following:
- Lack of recycling/donation facility within proximity to pickup location
- Recycling or donation center refusal of items
- Poor condition or contamination of items
- Inclement weather or other “Acts of God”
- Bed Bugs or other insect infestation (we do not remove infested items)
We have insurances on insurances! So you are safe in our hands. We are insured ourselves and also each truck has their own insurance for your protection.
You may book next day anytime before 6pm EST. We also allow bookings in advance up to 30 days.
Unfortunately at this time we do not offer same day services. We believe in scheduling and planning for the benefit of our customers and employees.
We may be able to depending on the situation. Please contact us at 844-311-0204 to see if we can accommodate your request.
Our teams are equipped with all the proper tools (dolly’s, straps, gloves and power tools, etc.).